Payment Policy
This Payment Policy explains how payments are accepted, processed and protected when you place an order through the Slafay online store.
By completing a purchase on our website, you agree to provide accurate payment and billing information and to use a valid payment method authorised for your use.
1. Currency & Pricing
All prices displayed on the Slafay website are listed and charged in Australian Dollars (AUD), unless otherwise stated at checkout.
All product prices shown on our website include GST.
Any currency conversion, international card fee or bank charge applied by your card issuer or payment provider is outside Slafay’s control.
2. Accepted Payment Options
Slafay currently accepts the following payment methods through our online checkout:
· Visa
· MasterCard
· American Express
· Discover
· JCB
· Diners Club
· Maestro
· UnionPay
· Apple Pay
· Google Pay
Available payment options may vary depending on your device, browser, location, card provider or the checkout services available at the time of purchase.
3. When Payment Is Required
Full payment is required at checkout before your order can move into processing.
Once your payment has been successfully completed, an order confirmation email will be sent to the email address provided at checkout.
If your payment is declined, unsuccessful or interrupted, your order may not be confirmed. You may need to try another supported payment method or contact your card issuer or payment provider for assistance.
4. Billing Details
Please ensure that all billing details entered at checkout are accurate and match the information held by your bank, card issuer or payment provider.
Incorrect billing information, expired card details, insufficient funds, bank security checks or payment provider restrictions may result in a failed or delayed transaction.
Slafay is not responsible for delays caused by incorrect payment or billing information provided by the customer.
5. Payment Security
Payments made through our online store are handled using secure third-party payment services and checkout technology.
Slafay does not store or have access to your full credit card or debit card number.
Payment information is processed by authorised payment providers using security measures designed to protect transaction data. Personal information provided during checkout is handled in accordance with our Privacy Policy.
6. Verification and Fraud Prevention
To help protect customers and prevent unauthorised transactions, some orders may require additional review or payment verification.
If additional verification is required, Slafay may contact you using the email address or phone number provided at checkout.
In some cases, an order may be delayed, placed on hold, declined or cancelled if payment verification cannot be completed or if the transaction is considered high risk.
7. Payment Issues
If you experience a payment issue during checkout, please check that:
· Your card details are correct
· Your billing address matches your payment provider’s records
· Your card has not expired
· Your bank has authorised the transaction
· Your payment method is supported
· Your device or browser supports the selected payment option
If the issue continues, please contact your bank, card issuer or payment provider first, as they may be able to explain why the payment was declined.
You may also contact Slafay if you need help confirming whether an order was successfully received.
8. Refunds and Payment Reversals
Approved refunds will usually be returned to the original payment method used at checkout, unless otherwise agreed.
Refund processing times may vary depending on your bank, card issuer or payment provider.
For more information about refunds, cancellations and returns, please refer to our Returns, Refunds & Cancellations Policy.
9. Contact Us
For payment-related questions or assistance with an order, please contact us:
Email: sale@slafay.com
Business Name: Slafay Furniture Limited
Business address:Room D07, 8/F, Block 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Hong Kong
Business hours: Monday to Friday, 11:00am to 8:00pm AEST/AEDT, as applicable
