FAQ

frequently asked questions

What products do you offer?

Slafay specialises in modern furniture solutions for offices and home workspaces, including desks, reception counters, meeting tables, office chairs, sofas and storage furniture.

We focus on practical designs that combine comfort, functionality and contemporary style.

Do you offer any promotions or discounts?

We regularly provide selected promotions and special offers for eligible orders.

Subscribe to our newsletter to receive updates on new arrivals, exclusive deals and seasonal offers.

How can I check the shipping cost for my order?


Add the item(s) to your cart and proceed to checkout. Enter your delivery address, and the applicable shipping cost will be calculated and displayed before you complete your order. Some remote, regional or restricted-access locations may require additional freight review.

Can I request faster delivery?

Most of our furniture is shipped by sea freight due to the size and nature of large furniture items.

If you have a specific deadline, please contact our team before placing your order and we will check whether alternative shipping options are available.

What payment methods are available?

We accept major credit cards, debit cards and other payment options displayed during checkout.

For larger commercial projects, please contact our team to discuss suitable payment arrangements.

How long does delivery take?


Orders usually take around 41–59 days from confirmation to arrival. This includes production, packing, international shipping, customs clearance, and local delivery. Lead times may be longer during peak periods or due to unforeseen logistics delays .

Do you offer free delivery?


Yes. Free delivery is available on orders with a product subtotal of AUD 8000 or more. Additional charges may apply to remote or restricted-access locations and will be confirmed before checkout.

Is delivery to upstairs or inside the room included?


Standard delivery is kerbside or ground-level only. Bringing furniture upstairs, into a building, a room, or installation is not included, and any additional charges for such services are the customer’s responsibility .

Can I customise my furniture?


Selected products can be personalised for size, colour, layout, storage options, LED lighting, or branding. Customisation helps the furniture fit your space and workflow better, especially for reception desks and highly visible pieces

What should I do if my item arrives damaged?

If any damage is noticed, contact us within 24 hours with photos of the packaging and item. Slafay will work with you to resolve the issue promptly .

Do you provide assembly or installation services?

Assembly and installation are not included as standard with our products.

Assembly instructions are provided where required. If you need assistance during installation, our support team will be happy to provide guidance.

How can I contact Slafay?

You can contact our customer support team through email or the contact options available on our website.

We are happy to assist with product questions, custom requirements and order enquiries.